Shipping & Returns

All orders to be pre-paid before posting. Secure online payments available for credit card options or payment can be made via direct deposit.

All of Australia Post services are available and if the option you wish to choose is not available to you during the checkout process please request the service required in the comments section during checkout. Postage options shown to you during checkout include: Express Post 5kg Satchel ($23) or if your order will fit into a 3kg satchel then postage will reduce to $14. We can now also offer a 5kg regular post satchel $16 or 3kg regular post satchel $13 - especially good for those of you outside of WA. Flat Rate - Perth Metro Area only - $10 and Australia Post - Australia Wide option - this is for parcels over 5kg in weight (use if ordering cardstock, punches etc) or oversize for the 5kg satchels (large, bulky items - paper trimmers etc). Postage is charged by cubic weight. If the Express Post option is selected during checkout and the goods ordered do not fit the satchel the next best option for your order will be chosen at our discretion. The Australia Wide postage option will be adjusted accordingly (up or down) to suit products ordered, parcel weight, size and destination.

International orders - we will only post internationally via Registered Post or Registered Express Post. We do not refund or take responsibility for lost parcels. 

Here at Craft Wholesalers Australia we take the upmost care in packing your orders to ensure that you receive your goods in the same condition in which they left here. Craft Wholesalers Australia will not be held responsible for any damage to any products during or after delivery.

Craft Wholesalers Australia will not be held responsible for lost or stolen products once posted, unless registered and insured postage is requested. To request registered and insured post please add this request to the comments section of the checkout process.

Craft Wholesalers Australia reserves the right to adjust postage costs at any time without notice.

RETURNS:

Please choose carefully - Craft Wholesalers Australia does not accept returns because you simply changed your mind!

Should a product be found faulty upon receipt or incorrectly supplied please confirm with us via email or phone quoting invoice number to discuss the fault of your order before returning any products. Products returned without prior authorisation or to be found in working order will incur a 10% restocking fee. Craft Wholesalers Australia does not refund. Any products returned will receive a replacement or a store credit.

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