Conditions of Use

Conditions of Use

By using and ordering from the Craft Wholesalers Australia website, you agree to our terms and conditions of trade and our shipping/returns policies.
You agree to submit to the exclusive jurisdiction of the courts of Western Australia in the event of any dispute in relation to the use of this site.
Advertised prices are in Australian dollars and include GST. Typographical errors may occur, in which Craft Wholesalers Australia shall make the best endeavours to rectify, but are not responsible for.

Minimum order values: Minimum opening order value for new wholesale customers - $250.00 not including freight. Minimum order value for following orders for all customers - $75.00 not including freight. If this minimum value for following orders can not be met a $11.00 handling fee will be charged.  If you are in receipt of an ABN/trading name but can't meet minimum order requirements please contact us for details of discounts available to resellers.
All purchases are to be pre-paid before posting. Craft Wholesalers Australia takes no responsibility for lost, damaged or stolen parcels once posted.
Craft Wholesalers Australia reserves the right to change pricing at any time without prior notice.
No information on this Web site regarding any product or service available for purchase constitute a warranty or promise by Craft Wholesalers Australia in respect of those products.
Craft Wholesalers Australia will not be held responsible for any damage to any products during or after delivery.
You are liable for any taxes, or charges or duties, other than GST that may arise from the processing of your order.
The images of products displayed on this website are copyrighted and trademarked by their respective owners and are displayed with the express permission of the copyright and trademark owners. Any reproduction without express permission from the copyright or trademark owner is a violation of law and is prohibited.

Please note - Wholesale customers/re-sellers: Until your ABN/trading details have been confirmed you can not view or purchase at wholesale pricing. New wholesale customers minimum order requirements - first order $250.00 not including freight. Repeat wholesale customers - following orders minimum $75.00 not including freight. If repeat minimum can not be met, an $11.00 low order fee will be charged. If you have a business but can't meet these requirements ask us about our available discounts for re-sellers. 
Yes, we do sell direct to the general public from this website - however we will refer you to one of our retail outlets first, where at all possible. No minimum order limits apply for retail orders, although a low order fee will appear in your cart at the time of ordering if your order is under $75, it will not be charged to your c/c.

Order turn-around time is approx. 48 hours - not including weekends & public holidays. Some delays can be expected from time to time.

Despite most products showing 0 or less stock on our website, this is incorrect. For most products shown on our website we carry good stock quantities! Occasionally we do receive unexpected orders for large quantities and we find ourselves short, however most stock can be replaced within a short period of time. From time to time we do find stock is unavailable due to measures beyond our control.

To change or update your details on our website. First log in. To the top left hand side you should see "MY ACCOUNT" - click on this. You should now see your order history and a range of options below.

To update or change your email address - under My Account - select view or change account information.

To update or change your address - under My Account - select view or change entries in my address book.

To change your password - under My Account - select Change my account password.

You can also update your newsletter preferences here - under Email Notifications or change your product notifications to either subscribe or unsubscribe. If you ask us to unsubscribe you, we delete your account.